Covid-19 Company Update
Added: 23 March 2020
A message from Fordthorne and our Transit Centre to all our valued customers.
We remain online across social media and endeavour to answer any queries as soon as possible, however we have put together a list of FAQs below which we hope will help.
Are both Fordthorne and Transit Centre's showroom closed?
Yes, we are currently closed until further notice.
Are both Fordthorne and Transit Cenre's service department closed?
Service facilities are now available from Thursday 16th April at our Transit Centre location to help essential key workers stay mobile. To keep both our staff and customers safe, we are operating with a smaller team, reduced opening hours 9am-4pm Monday to Friday, and pre-booked appointments only. We are also not providing courtesy vehicles or any customer waiting area at this time. Please do not make an unnecessary journey to see us if you haven’t had an appointment confirmed and we may ask for proof of your key worker status. To book or enquire, please email Nerys Jenkins and Greta Sullivan on email@example.com and firstname.lastname@example.org We once again thank you for your understanding.
What happens if I had a MOT or Service booked?
Secretary of State for Transport Grant Shapps announced that “given the circumstances I'm granting an MOT temporary exemption so that if your MOT is due from 30th March 2020 you will automatically receive a SIX-month extension. However, you must still keep your car in a roadworthy condition and garages will remain open if you need repairs.”
We will endeavour to get your vehicle re booked in as soon as we reopen.
Motability customer queries
Motability have put together an extensive list of FAQs on their website which we hope will answer all questions regarding your situation. You can find them here: https://news.motability.co.uk/scheme-news/updates-from-the-motability-scheme-regarding-covid-19-coronavirus/
Am I able to buy a vehicle online?
Yes, but a purchase cannot be completed in its entirety online though customers can reserve a vehicle by emailing email@example.com and we can complete the purchase when we re open.
How would I sign contracts for a new/used car without coming into the showroom?
You would have to come into the showroom as we are unable to sign finance contracts off premises, unless they are unregulated finance documents in regards to Limited Companies.for our Transit Centre customers.
When will test drives be available again?
There is no definitive answer to when we will able to allow Test Drives, but it shall at the earliest and safest convenience and announced on our website and social channels.
The warranty on my car expires soon before I am able to get it serviced, what should I do?
If you have any current warranty issue, please contact Nerys Jenkins on her email firstname.lastname@example.org where she will be able to log your query and will then be contact when we re-open.
If you do have a breakdown or issue please call the AA on 0344 209 0754, RAC (Motability) on 0330 159 0740 or Green Flag on 0345 246 1558.
Will a new/used car be delivered to my home address if purchased online?
We would not able to deliver the car to you directly but can reserve the vehicle to be picked-up from our showroom.
Are your phone lines still open?
We would recommend you either contact us on social media, or fill out a relevant enquiry form on the website where one of our team will get back to you as soon as possible. Phone lines are open but due to staffing levels and accessibility, you may not get through to an advisor. Voicemails are currently not accessible.
What is the best way of contacting Fordthorne or Fordthorne Transit Centre?
The best way of contacting us is via our social media channels or via our website contact us page https://www.fordthornemotorpark.co.uk/contact-us/?Dealership=613
I make monthly payments on my car will this be affected, and how can I get support?
If you have finance concerns, it is best contact the Finance company that the query relates to, we have put the finance company links below where you can contact them direct.
Blackhorse Finance: https://www.blackhorse.co.uk/contact/Money-Worries
Ford Credit: https://www.ford.co.uk/finance/support/contact-us
Ford Lease: https://www.ford.co.uk/finance/support/ford-lease-contact-us
Remember you can also view your account details for Ford Credit and Lease and get more information via the FordPass app.